Return & Refund Policy
YANAVAD VENTURES PRIVATE LIMITED – Online Grocery Store
At YANAVAD VENTURES PRIVATE LIMITED, we strive to deliver high-quality groceries and ensure customer satisfaction. If you’re not completely satisfied with your purchase, our Return & Refund Policy is here to help.
🛒 Eligible Items for Return
You may request a return or replacement for the following:
Damaged or defective items
Incorrect products delivered
Expired or spoiled products (upon delivery)
Missing items from the order
⏱️ Return Window
Returns must be initiated within 24 hours of delivery.
Claims beyond this period may not be eligible for return or refund.
📦 Return Process
To request a return:
Contact our support team via phone or email.
Share your Order ID, a brief reason, and photos of the issue (if applicable).
Our team will verify and coordinate a pickup or replacement.
💸 Refund Process
Once your return is approved:
Refunds will be processed within 3–7 business days via the original payment method.
For Cash on Delivery (COD) orders, a store credit or bank transfer will be offered.
🔁 Replacement Policy
If the item is in stock and eligible, we will prioritize sending a replacement at no extra cost instead of processing a refund.
🚫 Non-Returnable Items
Opened or used items (except in case of damage/defect)
Items without original packaging or seal
Products bought on clearance or marked “non-returnable”