Terms & Conditions
YANAVAD VENTURES PRIVATE LIMITED – Online Grocery Store
Welcome to YANAVAD VENTURES PRIVATE LIMITED! By using our website, mobile application, or making purchases from our online grocery store, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using the services provided on this website, you accept and agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place any orders.
2. Account Registration
To place an order, you may be required to create an account on our website. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3. Product Information
While we strive for accuracy, the product details, prices, and availability displayed on our site are subject to change without notice. We make every effort to ensure that the images and descriptions of the products are accurate; however, we do not guarantee that they are error-free.
4. Order Processing
Order Acceptance: Once you place an order, we will send you an order confirmation via email or SMS. This is not an acceptance of the order but an acknowledgment of its receipt.
Order Fulfillment: Orders will be processed and shipped after payment verification. We reserve the right to cancel any order due to pricing errors, product availability, or suspected fraudulent activities.
Pricing: All prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
5. Payment Terms
We accept various payment methods, including credit/debit cards, UPI, net banking, and cash on delivery (COD).
Payments made via credit/debit card are processed securely using trusted payment gateways.
If the payment fails or is declined, we will notify you via email and cancel the order.
6. Delivery Policy
We offer delivery services to specific regions. Delivery charges may apply depending on the location and the value of the order.
Delivery times are estimates and may vary based on factors such as product availability and shipping addresses.
We will do our best to ensure that your order is delivered on time. However, we are not responsible for delays caused by external factors like weather, traffic, or third-party delivery services.
7. Returns & Refunds
Please refer to our Return & Refund Policy for information on how to return products, request a refund, or exchange items. The policy provides specific guidelines on how returns are handled for damaged, expired, or incorrect items.
Perishable items like fresh produce, dairy, and frozen products are non-returnable unless they arrive damaged or spoiled.
8. User Conduct
When using our website, you agree to the following:
Do not use the platform for unlawful purposes.
Do not transmit any harmful or malicious software, viruses, or content that may damage the website or harm other users.
Do not engage in activities that disrupt or interfere with the operation of the website.
You are solely responsible for any content you submit, including reviews, comments, and product feedback.
10. Privacy & Data Protection
Your privacy is important to us. We collect and process your personal information in accordance with our Privacy Policy.
By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.